Terms & Conditions

1. Acceptance of Terms

By accessing our website, sending an inquiry, requesting a quotation or using our services, you agree to these Terms & Conditions. If you do not agree, please discontinue use of the website and services.

2. Definitions

• “Client” means an individual or organization requesting information, quotations or services from Indo Japan Support.
• “IJS,” “we,” “our” or “us” means Indo Japan Support.
• “Services” means the business support, coordination, research, communication, interpretation, translation, documentation or related assistance agreed with the client.
• “Deliverables” means outputs such as reports, translated documents, meeting notes, summaries, coordination updates or other agreed materials.
• “Third-party costs” means expenses charged by external service providers, such as travel, tickets, government fees, professional fees, payment charges or logistics costs.

3. Service Process

• Initial inquiry and requirement discussion.
• Understanding of objectives, scope, timeline and feasibility.
• Proposal and quotation, including applicable scope, schedule and cost.
• Client approval and project planning.
• Project execution, coordination and progress updates.
• Completion, review and follow-up support where required.

4. Quotations and Scope

Quotations are prepared after reviewing the client’s requirements. A quotation may include scope of work, estimated schedule, deliverables, assumptions, limitations and applicable costs.

If the client’s requirements change, we may review the impact on scope, timing and cost before continuing.

5. Payments and Third-Party Costs

Payment terms will be explained in the relevant quotation, invoice or written communication. Some projects may require advance payment before work begins.

Third-party costs, including travel, tickets, government charges, professional fees, payment gateway fees or bank charges, may be non-refundable once incurred.

6. Client Responsibilities

• Provide accurate, complete and non-misleading information.
• Provide necessary documents, background details and approvals in a timely manner.
• Review deliverables and raise specific questions or issues within the agreed review period.
• Make final business, legal, financial, tax, investment or compliance decisions independently or with qualified professional advice.

7. Role of Indo Japan Support

Indo Japan Support acts as the client’s primary point of contact and coordinates suitable support based on the project requirement. Depending on the work, we may coordinate with trusted professionals, interpreters, translators, local supporters or specialist partners.

Unless expressly agreed in writing, information provided by IJS is for practical support and coordination purposes and does not constitute legal, tax, accounting, financial, investment or immigration advice.

8. Confidentiality

We handle non-public client information, business information, documents and communication with care. Confidentiality obligations may continue after completion of the service.

Clients should not share confidential information unless it is necessary for the requested service.

9. Intellectual Property

Unless otherwise agreed, deliverables prepared specifically for the client may be used by the client after full payment has been completed.

Pre-existing templates, methods, frameworks, know-how, tools or background materials used by IJS or third parties remain the property of their original owner unless otherwise agreed in writing.

10. No Guarantee of Outcomes

Indo Japan Support does not guarantee business success, sales, supplier acceptance, partnership formation, government approval, license issuance, visa outcomes, legal results, investment performance or other commercial outcomes.

We provide practical support, coordination, communication and information assistance to help clients make more informed decisions.

11. Limitation of Liability

To the maximum extent permitted by law, IJS is not liable for indirect, incidental, consequential, business, financial or opportunity losses arising from use of the website, services, third-party actions, delays, external systems or client decisions.

12. Cancellation and Refunds

Cancellation and refund handling is subject to the applicable quotation, project notes and the Cancellation Policy published on this website. Special project terms may override the standard policy where agreed in writing.

13. Changes to These Terms

We may update these Terms & Conditions when required. The latest version published on the website will apply from the date of publication unless otherwise stated.

14. Contact

For questions about these Terms & Conditions, please contact Indo Japan Support at inquiry.jp@indojapansupport.com or inquiry.en@indojapansupport.com.