Cancellation Policy

This Cancellation Policy defines the standard rules applicable to project cancellations handled through Indo Japan Support.

Last updated: 03 AUGUST 2026This page is based on the supplied IJS Cancellation Policy document.

1. General Principles

All cancellation requests must be submitted in writing to Indo Japan Support.
Cancellation terms apply once a project inquiry has progressed to quotation approval or formal project assignment.
Refunds, where applicable, will be processed after deducting non-refundable costs already incurred.

2. Travel, Ticket and Third-Party Service Costs

Taxi, air tickets, train tickets, entry passes and similar costs are subject to the cancellation and refund policy of the individual service provider.
Remittance charges, payment gateway fees and bank charges incurred during payment or refund processing will be deducted from the refundable amount.
IJS does not guarantee refunds for third-party costs once those expenses have been incurred.

3. Support Service Cancellation Schedule

Cancellations related to supporter or service fees follow the schedule below, calculated based on the approved service amount excluding third-party costs.

Timing of cancellation	Refund amount
7 days or more before the scheduled start date	100% refund
Less than 7 days before the start date	70% refund
Less than 3 days before the start date	50% refund
1 day before or on the scheduled date	0% refund

4. High-Value or Special Projects

For high-value, long-term or customized projects, cancellation and refund conditions may differ from this standard policy.

In such cases, special cancellation terms will be separately discussed, agreed upon and clearly mentioned in the quotation or project notes. The agreed special terms will override this standard policy.

5. Refund Processing

Approved refunds will be processed after confirmation by IJS.
Refund timelines may vary depending on payment method, banking channels and third-party service providers.
Refunds will generally be issued to the original payment source unless otherwise agreed.

6. Policy Updates

IJS reserves the right to revise this Cancellation Policy when required. The latest version published on the IJS website shall be considered valid.