1. Introduction
IndoJapanSupport.com (“we,” “our,” or “us”) is committed to protecting the privacy and security of personal information collected from clients, website visitors and business contacts.
We handle personal information in accordance with applicable privacy principles, including Japan’s Act on the Protection of Personal Information (APPI), India’s Information Technology Act, 2000, India’s Digital Personal Data Protection Act, 2023 (DPDP 2023), and internationally recognized data protection principles.
This policy applies to our website, online and offline services, and visitors, clients and business contacts located in Japan, India and other countries.
2. About Indo Japan Support
Indo Japan Support provides business support and coordination services for Japan-India related activities. Our services may include market research support, business coordination, interpretation, translation, partner search support, company setup coordination, exhibitions, documentation support and related local assistance.
Our operations may involve communication and coordination between India and Japan when required for service delivery.
3. Information We Collect
We collect only information that is necessary to respond to inquiries, provide services, communicate effectively and comply with applicable legal requirements.
- Information you provide directly, such as name, email address, phone number, company name, job title, inquiry details and files you voluntarily share.
- Information collected automatically, such as IP address, approximate location, browser type, device type, operating system, language settings, pages visited, time spent on the site and cookie-related information.
- When an inquiry is submitted, we may retain its landing page, referring domain, campaign parameters, selected service and call-to-action location so that we can understand how the inquiry reached us. This attribution data is managed separately from the contact details and message you provide.
- Information from third parties, such as business partners, service providers, public company websites, trade directories, professional profiles, exhibitions or business events where you have interacted with us.
- Sensitive personal data is not intentionally collected unless it is necessary for a specific service and you have provided appropriate consent.
4. How We Use Your Information
- To respond to inquiries and provide requested business support, consulting coordination, research, interpretation, translation and other services.
- To communicate about projects, requirements, quotations, schedules, updates and support requests.
- For internal business administration, record-keeping, billing, contract management and quality improvement.
- To monitor website performance, improve website content and understand user needs.
- To comply with applicable laws, regulations and lawful requests from authorities.
5. Legal Basis for Processing
- Consent, when you voluntarily submit information through forms, email or other channels.
- Contract performance, when information is needed to provide services or prepare a quotation.
- Legal obligations, when processing is required by applicable law.
- Legitimate interests, such as service improvement, security and maintaining client relationships, provided those interests do not override your rights.
6. Cookies and Tracking
We may use cookies and similar technologies for essential website functionality, security, analytics, language preferences and service-related improvements.
You may adjust your browser settings to block or delete cookies. Some website features may not function correctly if cookies are disabled.
7. Data Sharing and Disclosure
We do not sell or rent personal information. We may share information only where necessary and appropriate.
- Internal team members, coordinators, contractors or professionals who require access to deliver services.
- Service providers such as hosting, email, analytics, payment, logistics or other operational providers.
- Qualified professionals or local partners when required for the requested service and coordination.
- Legal authorities where required by applicable law, court order or lawful process.
8. Payment Processing
Where online payments are used, payment information may be processed by third-party payment providers. We do not store credit card or bank account details on our website servers.
Payment providers apply their own security standards and privacy terms.
9. Cross-Border Data Transfers
Our services may involve communication and data transfers between India and Japan. Information may be accessed or stored in either country when required for service delivery.
We aim to apply appropriate safeguards such as limited access, secure transfer methods and confidentiality obligations.
10. Data Retention
- Inquiry and communication records may be retained for up to 3 years unless a longer period is required for a legitimate business or legal reason.
- Transaction and billing records may be retained for up to 7 years where required for tax, accounting or legal purposes.
- Website analytics data may be retained according to the settings of the analytics provider.
11. Your Rights
Subject to applicable laws, you may have rights regarding your personal information.
- Request access to your personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion of information where permitted by law.
- Withdraw consent where processing is based on consent.
- Object to certain processing where applicable.
12. Data Security
We use reasonable technical and organizational measures to protect personal information, including secure communication, access controls and careful internal handling.
No method of transmission or storage is completely secure, and absolute security cannot be guaranteed.
13. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices, security or content of third-party websites. Please review their privacy policies before providing personal information.
14. Children’s Privacy
Our services are primarily directed to business users and are not intended for individuals under the age of 18. If we become aware that we have collected personal information from a minor without appropriate consent, we will take steps to delete it.
15. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or operational needs. Updates will be posted on this website with the latest revision date.
16. Contact
For privacy-related questions, requests or concerns, please contact Indo Japan Support at inquiry.jp@indojapansupport.com or inquiry.en@indojapansupport.com.
